Maintenance & Down Time
Platform Updates
Types of Updates
- Feature Enhancements:
- Regular updates introduce new features and functionalities to improve user experience.
- Users are notified in advance about major feature releases through email and platform notifications.
- Security Updates:
- Critical updates to enhance security protocols and protect user data.
- Immediate implementation of security patches to address vulnerabilities.
- Performance Improvements:
- Updates aimed at optimizing platform performance and speed.
- Regular maintenance to ensure smooth and efficient operations.
Communication of Updates
- Scheduled Maintenance Notices:
- Users are informed about scheduled maintenance periods at least 48 hours in advance.
- Notifications are sent via email and posted on the platform's dashboard.
- Update Release Notes:
- Detailed release notes are provided for each update, outlining changes and new features.
- Users can access release notes through the platform’s help section.
System Maintenance
Regular Maintenance Schedule
- Monthly Maintenance:
- Routine maintenance conducted monthly to ensure system stability and performance.
- Typically scheduled during off-peak hours to minimize disruption.
- Quarterly Deep Maintenance:
- Comprehensive system checks and optimizations conducted quarterly.
- Includes database cleanups, server optimizations, and performance tuning.
Emergency Maintenance Procedures
- Immediate Response:
- In the event of critical issues, emergency maintenance is initiated immediately.
- Users are notified as soon as possible about the nature of the issue and expected downtime.
- Post-Maintenance Reporting:
- Detailed reports are provided after emergency maintenance, outlining the cause of the issue and steps taken to resolve it.
- Users can access these reports through the platform’s support center.
User Responsibilities
Recommended User Actions During Maintenance
- Data Backup:
- Users are encouraged to back up critical data before scheduled maintenance.
- Instructions on how to back up data are provided on the platform.
- Logging Out:
- Users are advised to log out of their accounts during maintenance periods to prevent data loss.
- Notifications include reminders to log out before maintenance begins.
Impact on User Activities:
- Limited Access:
- Access to the platform may be limited during maintenance periods.
- Users are informed about which features will be unavailable.
- Post-Maintenance Verification:
- Users are encouraged to verify their data and transactions after maintenance.
- Any discrepancies should be reported to Valuit support immediately.
Technical Support
Valuit is dedicated to offering best-in-class support for all clients. We strive to maintain efficient response times for all stakeholders in our ecosystem. If you have any doubts or concerns, please reach out directly to a member of our team or support line listed below.
Contact Details
| Function | Channel |
|---|---|
| Technical Support | [email protected] |
| Sales Support and Inquiries | [email protected] |
| Compliance Inquiries | [email protected] |
| General Information | [email protected] |
| Marketing Inquiries | [email protected] |